Terms of Service

TERMS OF SERVICE

Last Updated: [Month Day, 2026]

These Terms of Service (“Terms”) govern your access to and use of the Golden Heart Wellness website, appointment booking systems, forms, communications, educational materials, epigenetic hair testing services, wellness coaching services, consultations, mail-in services, virtual services, and other products or services offered by Golden Heart Wellness (collectively, the “Services”).

In these Terms, “Golden Heart Wellness,” “we,” “us,” and “our” refer to Golden Heart Wellness LLC , doing business as Golden Heart Wellness.

By accessing our website, submitting a form, purchasing a Service, booking an appointment, participating in a consultation, or otherwise using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you do not agree to these Terms, please do not access or use our Services.

If you have questions regarding these Terms, please contact us at:

Golden Heart Wellness
Email: [email protected]
Phone: 602-690-7054

Address: 10364 E Sierra Pinta Dr, East Sierra Pinta Drive, DC Ranch, Scottsdale AZ 85255

1. ELIGIBILITY

You must be at least 18 years old to purchase or use our Services on your own behalf.

Services for a minor may be purchased or authorized by the minor’s parent or legal guardian. By booking or purchasing Services for a minor, you represent that you have the legal authority to consent to the minor’s participation.

You agree to provide accurate, current, and complete information when booking appointments, completing forms, making purchases, or communicating with Golden Heart Wellness.

2. NATURE OF OUR SERVICES

Golden Heart Wellness provides wellness education, epigenetic hair testing, wellness coaching, nutrition-related education, lifestyle guidance, personalized wellness recommendations, and related support services.

Depending on the Service selected, our offerings may include:

Epigenetic hair testing

Review and explanation of wellness reports

Personalized wellness education

A personalized 90-day wellness protocol or action plan

Adult wellness coaching

Teen wellness coaching

Nutrition-related education

Lifestyle and stress-support guidance

Bio Emotional Healing services

In-person consultations

Virtual consultations

Mail-in hair testing options

Follow-up wellness support

Other educational or wellness services described on our website

The specific inclusions of your Service will be described at the time of booking or purchase.

3. IMPORTANT HEALTH AND MEDICAL DISCLAIMER

Golden Heart Wellness provides wellness education and coaching services.

Unless expressly stated otherwise in writing, the Services are not medical care and are not intended to:

Diagnose any disease, disorder, or medical condition

Treat any disease, disorder, or medical condition

Cure any disease, disorder, or medical condition

Prevent any disease, disorder, or medical condition

Replace medical testing

Replace medical advice

Replace diagnosis or treatment from a licensed healthcare provider

Replace emergency medical services

Information provided through our website, hair testing services, reports, consultations, protocols, coaching, emails, text messages, social media, educational materials, or other communications is provided for general wellness and educational purposes.

You should consult a physician or other appropriately licensed healthcare professional regarding medical symptoms, diagnoses, medications, laboratory testing, treatment decisions, pregnancy, serious health concerns, or changes to an existing medical treatment plan.

Do not delay or discontinue medical care based on information provided by Golden Heart Wellness.

If you believe you are experiencing a medical emergency, call 911 or seek immediate emergency medical assistance.

4. EPIGENETIC HAIR TESTING

Golden Heart Wellness may offer epigenetic hair testing as a wellness assessment tool.

Hair testing may provide information or wellness insights related to factors such as:

Food and nutrition patterns

Nutritional needs

Amino acid patterns

Environmental influences

Lifestyle stressors

Wellness-related patterns

Other categories identified in the applicable test report

The exact categories assessed may vary depending on the test, technology, provider, laboratory, software, methodology, or service package used.

You understand and agree that:

Epigenetic hair testing is not a medical diagnosis.

Test results should not be interpreted as confirmation that you have a disease, infection, toxicity, allergy, deficiency, hormonal disorder, parasite, mold-related illness, or other medical condition.

Results may differ from blood tests, medical laboratory tests, allergy tests, diagnostic imaging, or other clinical assessments.

Testing methods, reports, categories, and recommendations may change over time.

Results are intended to support wellness education and informed conversations, not replace licensed medical care.

Golden Heart Wellness does not guarantee that hair testing will identify every factor contributing to how you feel or provide a definitive explanation for any symptom.

5. PERSONALIZED WELLNESS PLANS AND 90-DAY PROTOCOLS

Certain Services may include a personalized wellness plan, action plan, or 90-day protocol based on information such as:

Your test results

Information you provide

Your stated wellness goals

Lifestyle considerations

Nutrition-related factors

Other relevant wellness information

These plans are educational wellness recommendations and are not medical prescriptions.

You understand that a personalized plan may include suggestions related to:

Food choices

Nutrition

Supplements

Hydration

Sleep

Stress

Movement

Lifestyle habits

Environmental considerations

Other wellness practices

You are responsible for determining whether a recommendation is appropriate for you.

Before beginning a new supplement, significantly changing your diet, changing an exercise routine, or making other substantial health-related changes, you should consult an appropriately qualified healthcare provider, particularly if you:

Are pregnant or breastfeeding

Take prescription medications

Have allergies

Have a diagnosed medical condition

Are receiving medical treatment

Have a history of serious health complications

Are under the care of a physician or specialist

6. NO GUARANTEE OF RESULTS

Every person is different.

Individual experiences with epigenetic hair testing, wellness coaching, nutrition changes, supplementation, lifestyle changes, and other wellness practices may vary significantly.

Golden Heart Wellness does not guarantee:

A particular health outcome

Symptom improvement

Weight loss

Increased energy

Hormonal balance

Resolution of digestive concerns

Resolution of inflammation

Discovery of a specific root cause

Prevention of illness

Healing within a certain timeframe

Any specific physical, emotional, or wellness result

Testimonials, reviews, case stories, and client experiences reflect the experiences of individual clients and are not promises or guarantees that another person will experience the same or similar outcome.

Your results depend on many factors, including circumstances outside the control of Golden Heart Wellness.

7. CLIENT RESPONSIBILITY

Your participation matters.

By using our Services, you agree to:

Provide honest and accurate information

Disclose relevant information that may affect recommendations

Ask questions when you do not understand information provided

Review your personalized recommendations carefully

Inform us of known allergies or sensitivities

Consult qualified medical professionals when appropriate

Use your own judgment when deciding whether to implement recommendations

Seek emergency medical care when necessary

Take responsibility for your personal decisions and actions

Golden Heart Wellness can provide education, guidance, and support, but you remain responsible for decisions regarding your health and wellness.

8. APPOINTMENTS

Appointments may be available:

In person

Virtually

Through a mail-in testing process

Through other formats described at the time of booking

Appointment availability is not guaranteed.

You are responsible for:

Selecting the correct appointment type

Providing accurate contact information

Arriving or joining on time

Completing required questionnaires or forms

Following sample collection instructions

Providing requested information

Maintaining a suitable internet connection for virtual appointments

Late arrival may shorten the available appointment time.

If you arrive substantially late, fail to attend, or are unable to complete the appointment because required information or materials were not provided, Golden Heart Wellness may treat the appointment as a missed appointment subject to our cancellation policy.

9. BOOKING, PAYMENT, AND AUTHORIZATION

Prices for Services are displayed at the time of booking or purchase and may change from time to time.

By providing a credit card, debit card, or other accepted payment method, you represent that:

You are authorized to use the payment method

The billing information you provide is accurate

You authorize Golden Heart Wellness and its payment processors to charge the applicable amount

Unless otherwise stated, payment may be required:

In full at booking

As a deposit

According to a payment plan

According to another payment arrangement disclosed before purchase

Applicable taxes, processing charges, shipping charges, or other disclosed fees may be added where appropriate.

10. CANCELLATION AND RESCHEDULING POLICY

Unless a different policy is disclosed at the time of purchase:

Appointments may be rescheduled or canceled by contacting Golden Heart Wellness at least [24 / 48] hours before the scheduled appointment.

Appointments canceled with less than [24 / 48] hours’ notice may be:

Non-refundable

Subject to a cancellation fee

Ineligible for transfer

Treated as a missed appointment

No-show appointments may be non-refundable.

Golden Heart Wellness reserves the right to make reasonable exceptions in cases of emergency or extraordinary circumstances.

If Golden Heart Wellness must cancel or reschedule an appointment, we will make reasonable efforts to provide notice and offer a new appointment time or other appropriate remedy.

11. REFUNDS

[THIS SECTION SHOULD BE UPDATED TO MATCH CHRISTINA’S ACTUAL REFUND POLICY.]

Unless otherwise stated at the time of purchase:

Fees for completed appointments, consultations, coaching sessions, interpreted reports, custom wellness plans, opened testing kits, processed samples, completed laboratory or testing services, and digital materials are non-refundable.

A refund may not be available after:

A test kit has been shipped

A sample has been submitted

Testing has begun

Third-party testing fees have been incurred

A report has been generated

A consultation has occurred

A personalized plan has been prepared

Digital or educational materials have been delivered

Approved refunds, where applicable, may exclude:

Payment processing fees

Shipping costs

Third-party testing costs

Laboratory costs

Administrative charges already incurred

Nothing in this section limits rights that cannot lawfully be waived under applicable consumer protection law.

12. MAIL-IN TESTING SERVICES

For mail-in services, you are responsible for:

Following all collection instructions

Providing an adequate sample

Correctly labeling materials

Providing accurate information

Properly packaging the sample

Returning the sample as instructed

Paying applicable return shipping costs unless otherwise stated

Golden Heart Wellness is not responsible for delays caused by:

Postal carriers

Shipping providers

Incorrect addresses

Lost packages outside our reasonable control

Insufficient samples

Improper sample collection

Weather

Third-party providers

Events beyond our reasonable control

If a sample cannot be processed, additional fees may apply for recollection, replacement kits, or repeat testing.

13. THIRD-PARTY TESTING, TECHNOLOGY, PRODUCTS, AND SERVICES

Golden Heart Wellness may use or recommend third-party:

Testing providers

Laboratories

Software

Technology platforms

Appointment systems

Payment processors

Supplement companies

Product vendors

Shipping providers

Educational resources

Websites

Healthcare providers

Other services

Golden Heart Wellness does not control every aspect of third-party products or services.

Your use of a third-party product or service may be subject to that third party’s own terms, privacy policy, warranties, disclaimers, and conditions.

To the fullest extent permitted by law, Golden Heart Wellness is not responsible for the independent acts, omissions, delays, errors, availability, or performance of unaffiliated third parties.

14. SUPPLEMENTS AND PRODUCT RECOMMENDATIONS

Golden Heart Wellness may discuss or recommend supplements, nutritional products, foods, wellness products, or other resources.

Such recommendations are provided for educational and wellness purposes.

You understand that:

Individual responses may vary

Products may cause side effects or interactions

Ingredients and formulations may change

A product appropriate for one person may not be appropriate for another

Supplements may interact with medications or medical conditions

You are responsible for reviewing product labels, ingredients, warnings, and instructions and for consulting a qualified healthcare provider when appropriate.

[IF GOLDEN HEART RECEIVES AFFILIATE COMMISSIONS OR PROFITS FROM CERTAIN PRODUCT SALES, ADD A DISCLOSURE HERE.]

15. INTELLECTUAL PROPERTY

Unless otherwise stated, the Golden Heart Wellness website and its content are owned by or licensed to Golden Heart Wellness.

Protected content may include:

Text

Graphics

Logos

Brand elements

Photographs

Videos

Educational materials

Worksheets

Guides

Protocol formats

Downloads

Presentations

Course materials

Social media content

Website design

Other original materials

We grant you a limited, personal, non-exclusive, non-transferable, revocable license to access and use our materials for your own personal, non-commercial use.

You may not, without prior written permission:

Copy

Reproduce

Republish

Sell

License

Distribute

Modify

Create derivative works from

Publicly display

Commercially exploit

our protected materials except as permitted by applicable law.

16. TESTIMONIALS, REVIEWS, AND FEEDBACK

If you voluntarily provide Golden Heart Wellness with a testimonial, review, comment, photograph, video, feedback, or similar content, you represent that the content reflects your honest experience.

Golden Heart Wellness will not materially alter the meaning of a testimonial.

Where you separately authorize us to use your testimonial, image, video, or story for marketing purposes, the scope of that permission may be governed by a separate release or consent.

Submitting private health information through a consultation or intake process does not automatically authorize Golden Heart Wellness to publish that information as a testimonial.

17. WEBSITE USE

You agree to use our website and Services only for lawful purposes.

You may not:

Use the website for fraudulent or illegal purposes

Attempt unauthorized access to systems or accounts

Introduce malware, viruses, or harmful code

Interfere with website operation

Scrape or harvest information without authorization

Impersonate another person

Misrepresent your identity

Copy protected content without permission

Use the Services to harass or harm another person

Violate another person’s intellectual property or privacy rights

We reserve the right to restrict or terminate access where we reasonably believe these Terms have been violated.

18. ELECTRONIC COMMUNICATIONS

By submitting information through our website, booking platform, checkout pages, forms, or other electronic systems, you agree that Golden Heart Wellness may communicate with you electronically regarding matters such as:

Appointment confirmations

Appointment reminders

Requested information

Purchase confirmations

Payment information

Test or sample process updates

Customer service

Changes affecting your Services

Other transactional or service-related communications

Electronic communications may be delivered by email, text message, website notice, or other electronic means where permitted.

You agree that electronic communications may satisfy requirements that a communication be provided in writing to the extent permitted by applicable law.

19. SMS AND TEXT MESSAGING TERMS

If you provide your mobile number and affirmatively consent to receive text messages from Golden Heart Wellness, you may receive messages related to the program or purpose disclosed at the time of opt-in.

Messages may include, where applicable:

Responses to inquiries

Appointment confirmations

Appointment reminders

Scheduling communications

Requested service information

Testing process updates

Customer support communications

Educational messages

Promotional messages where separately authorized or otherwise permitted

Message Frequency

Message frequency varies based on your interactions with Golden Heart Wellness and the messaging program to which you consent.

Message and Data Rates

Message and data rates may apply depending on your wireless carrier and mobile plan.

Opt-Out

You may opt out of text messages at any time by replying STOP to a message.

You may also communicate a reasonable request to stop receiving messages through other supported methods.

After an opt-out request is processed, you may receive a final confirmation message.

Help

Reply HELP for assistance or contact:

Email: [email protected]
Phone: 602-690-7054

Carrier Disclaimer

Wireless carriers are not liable for delayed or undelivered messages.

Consent Not Required for Purchase

Where required by applicable law, consent to receive marketing text messages is not a condition of purchasing goods or services.

Privacy

Information collected through our messaging program is handled in accordance with our Privacy Policy.

20. MARKETING EMAILS

Where you have subscribed, consented, or where otherwise permitted by law, Golden Heart Wellness may send educational or promotional email communications.

You may unsubscribe from marketing emails by using the unsubscribe link included in the email.

Even after unsubscribing from marketing communications, you may continue to receive necessary transactional or service-related communications concerning appointments, purchases, payments, or requested Services.

21. PRIVACY

Our collection, use, storage, and disclosure of personal information are described in our Privacy Policy.

Please review the Golden Heart Wellness Privacy Policy at:

[INSERT PRIVACY POLICY URL]

By using our Services, you acknowledge that you have had an opportunity to review the Privacy Policy.

22. USER-SUBMITTED INFORMATION

You are responsible for information you submit through:

Intake forms

Questionnaires

Appointment forms

Email

SMS

Website forms

Consultations

Other communications

You represent that information you provide is accurate to the best of your knowledge.

Please do not intentionally submit information about another person unless you have appropriate authority to do so.

23. THIRD-PARTY LINKS

Our website or communications may contain links to third-party websites or resources.

Golden Heart Wellness does not control and is not responsible for the content, availability, privacy practices, terms, accuracy, products, or services of unaffiliated third-party websites.

Accessing a third-party resource is at your own discretion and subject to that third party’s terms.

24. DISCLAIMER OF WARRANTIES

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE WEBSITE, CONTENT, AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.

GOLDEN HEART WELLNESS DISCLAIMS WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, TO THE EXTENT SUCH WARRANTIES MAY LAWFULLY BE DISCLAIMED.

WE DO NOT WARRANT THAT:

THE WEBSITE WILL ALWAYS BE AVAILABLE

THE WEBSITE WILL BE ERROR-FREE

ALL CONTENT WILL ALWAYS BE CURRENT

A PARTICULAR WELLNESS RESULT WILL OCCUR

A TEST WILL IDENTIFY EVERY POSSIBLE CONTRIBUTING FACTOR

A RECOMMENDATION WILL PRODUCE A PARTICULAR OUTCOME

Some jurisdictions do not allow certain warranty exclusions, so portions of this section may not apply to you.

25. LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, GOLDEN HEART WELLNESS AND ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, REPRESENTATIVES, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE WEBSITE OR SERVICES.

TO THE FULLEST EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF GOLDEN HEART WELLNESS ARISING OUT OF OR RELATED TO A PARTICULAR CLAIM WILL NOT EXCEED THE AMOUNT YOU PAID TO GOLDEN HEART WELLNESS FOR THE SPECIFIC SERVICE GIVING RISE TO THAT CLAIM DURING THE [SIX / TWELVE] MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

26. INDEMNIFICATION

To the fullest extent permitted by law, you agree to indemnify and hold harmless Golden Heart Wellness and its owners, officers, employees, contractors, representatives, and agents from claims, liabilities, damages, losses, and reasonable costs arising from:

Your unlawful use of the Services

Your material violation of these Terms

Your violation of another person’s rights

Information or materials you submit unlawfully

Fraudulent or intentionally wrongful conduct by you

This section does not require you to indemnify Golden Heart Wellness for liability that cannot legally be shifted to you.

27. SUSPENSION OR TERMINATION OF SERVICES

Golden Heart Wellness may suspend, refuse, or terminate Services where reasonably necessary, including in cases involving:

Nonpayment

Fraud

Abusive or threatening behavior

Harassment

Safety concerns

Misuse of Services

Material violation of these Terms

Requests outside our scope of practice

Circumstances where continued Services would be inappropriate or unlawful

Where reasonable, we may provide notice before termination.

28. FORCE MAJEURE

Golden Heart Wellness will not be responsible for delay or failure to perform caused by events beyond our reasonable control, including:

Natural disasters

Severe weather

Fire

Flood

Epidemics or public health emergencies

Government action

Labor disruptions

Internet outages

Technology failures

Shipping disruptions

Third-party provider failures

Power outages

Other events beyond our reasonable control

29. GOVERNING LAW

These Terms will be governed by the laws of the State of Arizona, without regard to conflict-of-law principles, except where federal law applies or applicable law requires otherwise.

30. VENUE AND DISPUTES

Before filing a formal legal claim, you and Golden Heart Wellness agree to make a good-faith effort to resolve the dispute informally.

A party seeking informal resolution should provide written notice describing the dispute and requested resolution.

Unless applicable law requires otherwise, any dispute not resolved informally will be brought in a court of competent jurisdiction located in [MARICOPA COUNTY, ARIZONA — CONFIRM].

Note: Golden Heart Wellness should consult legal counsel before adding mandatory arbitration or a class-action waiver.

31. CHANGES TO THESE TERMS

We may update these Terms from time to time.

When changes are made, we may update the “Last Updated” date and post the revised Terms on our website.

Changes will become effective as stated when published or otherwise communicated.

Your continued use of the Services after updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by law.

32. SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted or severed where necessary.

The remaining provisions will remain in effect.

33. NO WAIVER

Failure by Golden Heart Wellness to enforce a provision of these Terms does not waive our right to enforce that provision later.

A waiver is effective only if made in writing by an authorized representative of Golden Heart Wellness.

34. ASSIGNMENT

You may not assign or transfer your rights or obligations under these Terms without prior written consent from Golden Heart Wellness.

Golden Heart Wellness may assign these Terms in connection with a merger, acquisition, reorganization, sale of assets, or other lawful business transaction.

35. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy and any additional written terms presented for a specific Service, constitute the agreement between you and Golden Heart Wellness regarding the applicable Services.

If specific written terms for a Service conflict with these general Terms, the specific terms will govern for that Service to the extent of the conflict.

36. CONTACT US

Questions regarding these Terms may be directed to:

Golden Heart Wellness
Email: [email protected]
Phone: 602-690-7054
Website: https://goldenheartwellness.com